Privacy Policy
This policy explains what information Migratrix collects, how it is used, and what rights you have when you use our products and services.
Introduction
This Privacy Policy explains how Migratrix collects, uses, and shares information when you use our websites, products, and services.
Last updated: October 4, 2025. This is general information and not legal advice.
Scope
This policy applies to information we process as a controller for our own websites and apps, and as a processor when we handle Customer Data on your behalf in the Services.
Data We Collect
- Account data: name, email, organization, role, and authentication identifiers.
- Usage data: product interactions, device information, diagnostics, logs, and performance metrics.
- Payment data: billing contact and limited payment details via our payment processors. We do not store full card numbers.
- Support data: issue reports, email communications, and attachments you choose to send.
- Customer Data: information you connect or transmit through the Services, such as schema metadata, query results, and migration scripts, processed only to provide the Services.
How We Use Information
- Provide, operate, and secure the Services.
- Maintain audit logs and diagnose issues.
- Improve features and develop new capabilities.
- Communicate about service updates, security, and support.
- Comply with legal obligations and enforce terms.
Legal Bases
Where applicable, we rely on performance of a contract, legitimate interests, consent where required, and compliance with legal obligations.
How We Share Information
- Service providers: infrastructure, analytics, and support vendors who process data under contract and appropriate safeguards.
- Compliance and safety: to comply with law, protect rights, safety, or prevent abuse.
- Business transfers: in connection with a merger, acquisition, or asset transfer.
- With your direction: as requested by you or your administrators.
International Transfers
We operate globally. When transferring data internationally, we use appropriate safeguards, such as Standard Contractual Clauses where applicable.
Security
We maintain administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Customers control retention of Customer Data within their workspaces.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, or object to or restrict certain processing. To exercise rights, contact privacy@migratrix.com.
Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Services. You can control cookies through browser settings and, where available, in-product controls.
Subprocessors
We use subprocessors to provide infrastructure and support services. Scale customers may request a current list and notifications of changes as part of their agreements.
Children's Privacy
The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us to request deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated reasonably in advance when required by law.
Contact Us
Questions about privacy? Email privacy@migratrix.com.